Grey Arc > Payments By Phone > The answer to your payment problems!


Payments by Phone


You’ve established that your business isn’t flourishing quite as well as it can, your agents are being sidetracked dealing with customer payments and can’t focus on their other work. But don’t worry, Encoded can help you with the simple use of their Integrated Voice Response (IVR) software. This will both free up your agents to deal with their day to day work, but also ensure your customers are dealt with quickly and efficiently.


How do IVR Payments work?


The software is simple to use and easy to load onto your systems. The IVR understands customers responses to set questions and repeats all details back to the customer to avoid any mistakes. Also removing any human error problems from your end! Just visit the payments by phone page to purchase or get further information. Alternatively visit some of the links below to find out more.